1. HP Linux Imaging and Printing System (ver. 3.17.4)
  2. Self Diagnse Utility and Healing Utility ver. 1.0
  4. Copyright (c) 2001-15 HP Development Company, LP
  5. This software comes with ABSOLUTELY NO WARRANTY.
  6. This is free software, and you are welcome to distribute it
  7. under certain conditions. See COPYING file for more details.
  10. HP Linux Imaging and Printing System (ver. 3.17.4)
  11. Self Diagnse Utility and Healing Utility ver. 1.0
  13. Copyright (c) 2001-15 HP Development Company, LP
  14. This software comes with ABSOLUTELY NO WARRANTY.
  15. This is free software, and you are welcome to distribute it
  16. under certain conditions. See COPYING file for more details.
  20. Checking for Deprecated items....
  21. No Deprecated items are found
  24. Checking for HPLIP updates....
  26. HP Linux Imaging and Printing System (ver. 3.17.4)
  27. HPLIP upgrade latest version ver. 1.0
  29. Copyright (c) 2001-15 HP Development Company, LP
  30. This software comes with ABSOLUTELY NO WARRANTY.
  31. This is free software, and you are welcome to distribute it
  32. under certain conditions. See COPYING file for more details.
  34. Latest version of HPLIP is already installed.
  37. Checking for Dependencies....
  39. ---------------
  40. | SYSTEM INFO |
  41. ---------------
  43. Kernel: 4.4.0-21-generic #37-Ubuntu SMP Mon Apr 18 18:33:37 UTC 2016 GNU/Linux
  44. Host: lenovo-ThinkCentre-A55
  45. Proc: 4.4.0-21-generic #37-Ubuntu SMP Mon Apr 18 18:33:37 UTC 2016 GNU/Linux
  46. Distribution: 22 18
  47. Bitness: 64 bit
  50. -----------------------
  51. | HPLIP CONFIGURATION |
  52. -----------------------
  54. HPLIP-Version: HPLIP 3.17.4
  55. HPLIP-Home: /usr/share/hplip
  56. HPLIP-Installation: Auto installation is supported for linuxmint distro 18 version
  58. Current contents of '/etc/hp/hplip.conf' file:
  59. # hplip.conf. Generated from hplip.conf.in by configure.
  61. [hplip]
  62. version=3.17.4
  64. [dirs]
  65. home=/usr/share/hplip
  66. run=/var/run
  67. ppd=/usr/share/ppd/hplip/HP
  68. ppdbase=/usr/share/ppd/hplip
  69. doc=/usr/share/doc/hplip-3.17.4
  70. html=/usr/share/doc/hplip-3.17.4
  71. icon=/usr/share/applications
  72. cupsbackend=/usr/lib/cups/backend
  73. cupsfilter=/usr/lib/cups/filter
  74. drv=/usr/share/cups/drv/hp
  75. bin=/usr/bin
  76. apparmor=/etc/apparmor.d
  77. # Following values are determined at configure time and cannot be changed.
  78. [configure]
  79. network-build=yes
  80. libusb01-build=no
  81. pp-build=no
  82. gui-build=yes
  83. scanner-build=yes
  84. fax-build=yes
  85. dbus-build=yes
  86. cups11-build=no
  87. doc-build=yes
  88. shadow-build=no
  89. hpijs-install=no
  90. foomatic-drv-install=no
  91. foomatic-ppd-install=no
  92. foomatic-rip-hplip-install=no
  93. hpcups-install=yes
  94. cups-drv-install=yes
  95. cups-ppd-install=no
  96. internal-tag=3.17.4
  97. restricted-build=no
  98. ui-toolkit=qt4
  99. qt3=no
  100. qt4=yes
  101. qt5=no
  102. policy-kit=no
  103. lite-build=no
  104. udev_sysfs_rules=no
  105. hpcups-only-build=no
  106. hpijs-only-build=no
  107. apparmor_build=yes
  110. Current contents of '/var/lib/hp/hplip.state' file:
  111. Plugins are not installed. Could not access file: Нет такого файла или каталога
  113. Current contents of '~/.hplip/hplip.conf' file:
  114. [upgrade]
  115. notify_upgrade = true
  116. last_upgraded_time = 1492627449
  117. pending_upgrade_time = 0
  118. latest_available_version = 3.16.11
  120. [settings]
  121. systray_visible = 0
  122. systray_messages = 0
  124. [last_used]
  125. device_uri = "hp:/usb/Deskjet_3900?serial=CN63F1P31J04CK"
  126. printer_name =
  127. working_dir = .
  129. [commands]
  130. scan = /usr/bin/xsane -V %SANE_URI%
  132. [refresh]
  133. rate = 30
  134. enable = true
  135. type = 1
  137. [polling]
  138. enable = false
  139. interval = 5
  140. device_list =
  142. [fax]
  143. voice_phone =
  144. email_address =
  146. [installation]
  147. date_time = 24.04.2017 20:26:23
  148. version = 3.17.4
  151. <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
  153. --------------
  154. | COMPILEDEP |
  155. --------------
  157. gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 OK -
  158. make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
  159. libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
  161. ------------------------
  162. | General Dependencies |
  163. ------------------------
  165. libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
  166. python-xml Python XML libraries REQUIRED - 2.1.0 OK -
  167. libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
  168. sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK -
  169. pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
  170. pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.4 OK -
  171. libpthread libpthread - POSIX threads library REQUIRED - 2.23 OK -
  172. python-devel Python devel - Python development files REQUIRED 2.2 2.7.12 OK -
  173. cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.1.3 OK -
  174. python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
  175. cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
  176. reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -
  177. pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
  178. libusb libusb - USB library REQUIRED - 1.0 OK -
  179. cups-image CUPS image - CUPS image development files REQUIRED - 2.1.3 OK -
  180. python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.12 OK -
  181. python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
  182. libjpeg libjpeg - JPEG library REQUIRED - - OK -
  183. sane SANE - Scanning library REQUIRED - 1.0.25 OK -
  185. ----------------------
  186. | Scan Configuration |
  187. ----------------------
  189. scanext Scan-SANE-Extension REQUIRED - 3.17.4 OK -
  190. hpaio HPLIP-SANE-Backend REQUIRED - 3.17.4 OK 'hpaio found in /etc/sane.d/dll.conf'
  192. -------------------------
  193. | External Dependencies |
  194. -------------------------
  196. gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.18 OK -
  197. cups CUPS - Common Unix Printing System REQUIRED 1.1 2.1.3 OK 'CUPS Scheduler is running'
  198. network network -wget OPTIONAL - 1.17.1 OK -
  199. scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
  200. policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
  201. xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
  202. dbus DBus - Message bus system REQUIRED - 1.10.6 OK -
  203. avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -
  205. ---------------------
  206. | Python Extentions |
  207. ---------------------
  209. hpmudext IO-Extension REQUIRED - 3.17.4 OK -
  210. cupsext CUPS-Extension REQUIRED - 3.17.4 OK -
  212. ------------------------------
  213. | DISCOVERED SCANNER DEVICES |
  214. ------------------------------
  216. No Scanner found.
  218. --------------------------
  219. | DISCOVERED USB DEVICES |
  220. --------------------------
  222. Device URI Model
  223. -------------------------------- ----------------
  224. hp:/usb/Deskjet_3900?serial=CN63 HP Deskjet 3900
  225. F1P31J04CK
  227. ---------------------------------
  228. | INSTALLED CUPS PRINTER QUEUES |
  229. ---------------------------------
  232. Deskjet_3900
  233. ------------
  234. Type: Printer
  235. Device URI: hp:/usb/Deskjet_3900?serial=CN63F1P31J04CK
  236. PPD: /etc/cups/ppd/Deskjet_3900.ppd
  237. warning: Failed to read /etc/cups/ppd/Deskjet_3900.ppd ppd file
  238. PPD Description:
  239. Printer status: принтер Deskjet_3900 свободен. Включен с момента Пнд 24 Апр 2017 20:24:11
  240. error: Device busy: hp:/usb/Deskjet_3900?serial=CN63F1P31J04CK
  241. error: Device not found
  242. error: Communication status: Failed
  244. HP-Deskjet-3900
  245. ---------------
  246. Type: Printer
  247. Device URI: hp:/usb/Deskjet_3900?serial=CN63F1P31J04CK
  248. PPD: /etc/cups/ppd/HP-Deskjet-3900.ppd
  249. warning: Failed to read /etc/cups/ppd/HP-Deskjet-3900.ppd ppd file
  250. PPD Description:
  251. Printer status: принтер HP-Deskjet-3900 сейчас печатает HP-Deskjet-3900-13. Включен с моProcessing page 1...7 20:15:50
  252. error: Device busy: hp:/usb/Deskjet_3900?serial=CN63F1P31J04CK
  253. error: Device not found
  254. error: Communication status: Failed
  257. --------------
  258. | PERMISSION |
  259. --------------
  261. USB Deskjet_3900 Required - - OK Node:'/dev/bus/usb/004/002' Perm:' root lp rw- rw- rw- rw- r--'
  264. Checking Permissions....
  267. Checking for Configured Queues....
  268. warning: Fail to read ppd=/etc/cups/ppd/Deskjet_3900.ppd file
  269. warning: Insufficient permission to access file /etc/cups/ppd/Deskjet_3900.ppd
  270. warning: Could not complete Queue(s) configuration check
  273. Checking for HP Properitery Plugin's....
  274. No plug-in printers are configured.
  277. Checking for Printer Status....
  278. error: 'HP-Deskjet-3900' Printer is either Powered-OFF or Failed to communicate.
  279. Turn On Printer and re-run hp-doctor
  280. error: 'Deskjet_3900' Printer is either Powered-OFF or Failed to communicate.
  281. Turn On Printer and re-run hp-doctor
  283. Diagnose completed...
  287. More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html
  290. Please close this terminal manually.