1. Please type your reply at the top of the email...
  2. Wes
  3. OCT 15, 2013 | 10:05AM PDT
  5. Hi Arkane,
  7. You can purchase the bundle if you want- if not, don’t worry about it.
  9. Thanks,
  10. Wes
  11. Support Ninja
  12. Humble Bundle
  13. Arkane
  14. OCT 15, 2013 | 12:44AM PDT
  15. Hi,
  17. The new bundle also disappeared, I fear that "friend" who bought me
  18. those bundles is committing some sort of fraud but I'm not sure what do now.
  19. I asked him to send me proof of purchase and he sent a screenshot of the
  20. email confirming his purchase of the new bundle (attached), and this is
  21. his email which he used to purchase both bundles from HumbleBundle:
  22. [email protected] and this is his Steam profile:
  23. http://steamcommunity.com/profiles/76561198103418957. I should also
  24. mention that I don't know him IRL, I only know him through Steam.
  26. And now I find myself in an awkward situation, I already activated the
  27. steam keys and the games were added to my steam account, but if guys
  28. didn't actually get payment for them that makes me feel morally guilty
  29. (regardless of whose fault it is). So, what can I do to rectify this?
  30. Should I pay for that bundle myself? And is there anything else I can do
  31. to help? I feel bad about this whole thing but I'm not sure what to do
  32. exactly.
  33. Wes
  34. OCT 14, 2013 | 11:48AM PDT
  36. Hello,
  38. The reason the other one disappeared was because the payment failed. So as long as there are no payment issues with the new bundle it won’t be going anywhere.
  40. Hope this helps,
  41. Wes
  42. Support Ninja
  43. Humble Bundle
  44. Arkane
  45. OCT 14, 2013 | 11:44AM PDT
  46. I was just talking to my friend about it (the one who gave the bundle at
  47. the first place), and he felt bad and bought me a new one and I claimed
  48. it and it was added to my account but I'd like to make sure that there's
  49. no problems with it or that it will disappear like the other one.
  51. I didn't buy the old one (or the new one either) so I can't know about
  52. payment issues, I did inform my friend about what happened to sort it
  53. out with his bank.
  54. Wes
  55. OCT 14, 2013 | 11:35AM PDT
  57. Hello,
  59. Yes, it actually looks like that payment was reversed/never got completed- it looks like you entered your street address incorrectly. If you are still seeing that transaction as pending or completed it’s because some banks show refunded charges as “pending charges” for up to 3 business days.
  61. We apologize for any inconvenience,
  62. Wes
  63. Support Ninja
  64. Humble Bundle
  65. Arkane
  66. OCT 14, 2013 | 11:16AM PDT
  67. No, that's not it. I said the Focus Interactive Bundle.
  68. I found the link I used at the time to claim that bundle, but now when I
  69. open it, it just says "bad key", I dunno what that means, it was working
  70. fine that day.
  72. https://www.humblebundle.com/?key=hP3aq6YtPzSe4Mr8
  73. Wes
  74. OCT 14, 2013 | 11:04AM PDT
  76. Hello,
  78. Your bundle is available here:
  80. https://www.humblebundle.com/?key=feGeBZUcrpxd5yP8
  82. Hope this helps,
  83. Wes
  84. Support Ninja
  85. Humble Bundle
  86. Arkane
  87. OCT 14, 2013 | 10:42AM PDT
  88. Original message
  89. Hi,
  91. A friend of mine gave me the current weekly bundle BTA (Focus
  92. Interactive) as a gift, he gave a link and I claimed it sucessfully and
  93. I even redeemed the first key (non-BTA) on my Steam account and decided
  94. to wait on the second one (BTA). Now I logged into my account I can't
  95. seem to find the Focus Bundle in my account and I didn't save the
  96. key/link my friend gave me. I'm absolutely certain I claimed it but I
  97. still can't find it in my account. I'd appreciate the assistance on this
  98. matter.
  100. My account is tied to this email: [email protected]
  102. Thanks in advance
  103. For your reference this is Case #: 162929
  104. Support powered by Desk.com
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